What it came down to was this:
- He was very sorry for what happened
- The person who had taken the order, pretended to be a "Director" and generally messed me over had been fired
- I wasn't the only person to complain about said former employee
- I was right—their online template HAD BEEN screwed up, and they were in the process of fixing it
- They would refund my money if I wanted
I'm really glad I'm not going to have to fill out the fraud report form that my credit card company sent to me, because it's a pain in the tuchas.
Check out Blinded By Darkness and A Wicked Good Play