Tuesday, February 20, 2007

Bookmark refund? NOT!!

Well, The Print Place has yet to refund any money to me. I called the representative, Corey McGrath, last week, one week after faxing them the refund request form he sent to me.

I asked him about the status of the refund, since I checked my credit card account daily and had seen no refunds. (It's pretty interesting that they can CHARGE my card within minutes, but somehow it's a lot more difficult to give me BACK the money they took from me.) He sounded surprised that the refund had not yet been issued, and asked for a callback number so he could call me back that day (Thursday) with an answer.

It's Tuesday, and still no refund has hit my credit card, and I have yet to hear from Mr. McGrath. I went to the BBB website for their city (Arlington, TX) and found that they already had a complaint file established.

Wow, WHAT a SURPRISE! (Do you hear the sarcasm in that??)

Anyway, I filed a complaint with the BBB Online, and later today I'll be calling my credit card company to get THOSE wheels in motion. I have also emailed Mr. McGrath about his failure to honor his word.

We'll see what happens. Over $120 is at stake, as well as this company's veracity and reputation.

1 comment:

skees said...


Just drifted in here. Heckuva story. You know I can get to Arlington pretty damn quick...I'm just sayin'.

Hey I've got a deal for you. For every comment I make on here you've got to come over and say something...ANYTHING...on mine? Deal? huh? huh? I mean you'll have to get in line and everything over at mine but you know...

-Jim John.