Well, The Print Place has yet to refund any money to me. I called the representative, Corey McGrath, last week, one week after faxing them the refund request form he sent to me.
I asked him about the status of the refund, since I checked my credit card account daily and had seen no refunds. (It's pretty interesting that they can CHARGE my card within minutes, but somehow it's a lot more difficult to give me BACK the money they took from me.) He sounded surprised that the refund had not yet been issued, and asked for a callback number so he could call me back that day (Thursday) with an answer.
It's Tuesday, and still no refund has hit my credit card, and I have yet to hear from Mr. McGrath. I went to the BBB website for their city (Arlington, TX) and found that they already had a complaint file established.
Wow, WHAT a SURPRISE! (Do you hear the sarcasm in that??)
Anyway, I filed a complaint with the BBB Online, and later today I'll be calling my credit card company to get THOSE wheels in motion. I have also emailed Mr. McGrath about his failure to honor his word.
We'll see what happens. Over $120 is at stake, as well as this company's veracity and reputation.