Well, folks, I have to give PrintPlace credit: after a true dramedy of errors, they came through with flying colors.
The order from PrintPlace came to my house, and I opened it up. The bookmarks looked pretty good on first inspection, but then I noticed that one of the graphic elements was missing. It was a minor thing, so I decided not to worry about it. But then I counted how many bookmarks they shipped me. I ordered 2000. I received about 720. THAT wouldn't do!
I called Nic back, and spoke with him about it. Strangely enough, although he was surprised about the missing graphic element, the shortage didn't surprise him. It seems he had received almost twenty calls that same morning from other people whose orders were shorted, so he was going to go down to the production floor and give a lesson in Basic Counting to the people running the presses!
Nice guy that he is, he set up a new order for me, told me to resubmit my artwork and make sure the graphic element was there, and he's have them printed (all 2000 of them) and shipped to me posthaste. No extra charges.
The order arrived Wednesday of this week, and I'm very pleased. All the bookmarks were there, and the artwork looked just as it did when I sent it. In fact, I'm so pleased, I ordered some more stuff from them the same day.
I figure, everybody makes mistakes. But only a good businessperson stands up and takes responsibility to make good on the mistake.
My take, anyway.